Shipping policy
FOR DIGITAL PRODUCT:
When you check out any digital files, you will receive a separate e-mail with download link.
If you do not receive your follow-up e-mail with your digital files, please contact:
support@caluyadesign.com
and we will be more than happy to assist you by re-sending the download links.
Also please make sure to enter a correct e-mail for a smooth transaction!
FOR MARCHANDISE:
Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.
Caluya Design are not held responsible for:
- Mistakes made by carriers (USPS, USP, etc)
- Wrong addresses given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery
Fulfillment time is 1-4 business days.
(Business Days, by definition, does not include weekends and holidays.)
Which means we will pack and get your order ready within 1-3 business days.
This is NOT a shipping & delivering time.
Once packages are dispatched, Caluya Design does not hold any control.
For any issues (delays, address changes, etc) please contact the carrier.
Caluya Design does not hold any responsibility for delayed, stolen packages once it is dispatched from our fulfillment facility.
If you have a specific question with respect to your shipment, please contact us at saori@caluyadesign.com and provide your order number.
US ORDERS
Caluya Design use USPS or UPS to ship your order (unless otherwise indicated by your shipping method).
This can take anywhere between 2-10 business days (which excludes holidays and weekends).
Caluya Design does not hold any responsibility for delayed, stolen packages once it is dispatched from our fulfillment facility.
* If your package is damaged by carrier, please contact them to receive refund on your items.
* If your package is missing, please contact them to receive refund on your items.
INTERNATIONAL ORDERS
Caluya Design uses USPS or UPS to ship your order (unless otherwise indicated by your shipping method). This can take anywhere between 10-21 business days (which excludes holidays and weekends) depending on your location.
Caluya Design does not hold any responsibility for delayed, stolen packages once it is dispatched from our fulfillment facility.
* Caluya Design does not hold any responsibility to customs fees
( customs fees: international shipping pointing to the duties, fees or taxes charged on items being shipped from one country to another.)
* If your package is damaged by carrier, please contact them to receive refund on your items.
* If your package is missing, please contact them to receive refund on your items.