Refund policy

1. DIGITAL FILE PURCHASE

1.1: -General- 
No refund for any digital files (due to the nature of digital files).

1.2: -Double Purchase-  
Exchange / Refund will be offered if buyer mistakenly purchase a same item twice. 

1.3: -Product Defect-
Caluya Design will make the Product available for download by you as soon as we accepts your order. Caluya Design offers a thirty (30) day money back guarantee on a Product. If you find a Product is not compatible, corrupt, or is missing on download, Caluya Design can refund you the price you paid for the Product.

This policy requires that you permit sufficient time to remedy any problem with a Product. Most issues are resolved within seven (7) days and if Caluya Design cannot resolve your issue with your Product within seven (7) days, Caluya Design will provide a full refund for the amount you paid for the Product to the payment method you used when purchasing the Product as set for in these Terms.

 

2. MERCHANDISE PURCHASE

2.1: -Returnes-
Caluya Design does not take returns at this time.

Except: 
- Damaged items
- Missing items

If you have any problems with your items, you may send us an email to saori@caluyadesign.com we would love to help! 

2.2: -Product Defect-
Product purchased from our website will require a photo image of product in question. Once proven this product has a fault you can return this product for repairs for us to mail back or store credit at your shipping expense.

Shipping charges and duties are ineligible for refund.