In this page, we will explain:

1. Return & Exchange Policy On Non-digital Products 
2. Shipping Information 

If you have any further questions, please feel free to contact our support team to: support@caluyadesign.com 

Return & Exchange Policy On Non-digital Products 

Your satisfaction is our first priority!
Here are our policy in bullet points:

  • If item delivered defected, exchange or refund will be issued, if the claim is made within 14 days of product delivery date. 

  • If item delivered missing or wrong from your order, we will ship what is missing to you, or offer a refund for an item(s) you did not receive. 

  • If item did not arrive and packages is missing, we will ship same order to you. 

  • If the item fails in anyway within 14 days of the date of delivery date, we will exchange or refund your money. 

  • Shipping will not be included in refund. 

Shipping Information 

Typically Your item will be shipped within 1-2 business days. 
You will receive shipping notifications and updates, as well as tracking number.
Please note that our facility is closed during weekend (Saturday & Sunday), on national holidays, and occasional closure (will be announced on our shop). 

If you have any further questions, please contact us to: support@caluyadesign.com

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